You are in the world of technology where everyone is addicted to the internet. Everyone needs to do their work in a faster and easier way because it is the generation where no one looks for the long & lengthy process to get their response. Here comes LiveChat into the scenario.
If you are a techie or internet savvy, you will have an idea about LiveChat. If you don’t have any idea then you can learn here.
What is LiveChat?
In simple words, LiveChat is a tool used for real-time conversation with visitors who come to a website.
LiveChat is an instant messenger for a website and a new approach to interact with the visitors. You are wondering how it will look, below is an example of Livechat image.
It supports the audience who are in need in real-time with faster and accurate responses and helps to know the customer better with the chat.
The LiveChat is helpful for both customers they are prospective and current customers. There is a misconception about the LiveChat in people and business professionals also that it is only for big companies it’s not true, the reality is we can use this tool for starting from small-scale to large-scale business. It will help in taking the right choice at the right time.
Let us take a simple which only runs in a city for that also you can add LiveChat for better customer experience.
You may think why we should go for LiveChat after having email and contact number to contact them. Yes, you are right we have those modes of contact, but how many will contact through email and contact number? Very few people will go for them because no one is ready for long processing methods or time taking process; they both are time taking and the long process by which customer will lose interest in your website.
To get in brief why LiveChat let us discuss a scenario;
Let us take you are going through a website and you got some doubt regarding a product or service on how to use it? You want someone to assist you for that instance for solving your problem. You have various methods to contact the website for your answers like email and contact number. With the both, we can’t get instant replay which makes us think what to do. There are two possibilities here one is customer may contact through any of two contact methods, or they will opt for the other site which is offering the same product/service.
With this tool, we can increase our sales and can generate leads from the chat. There is another advantage with this tool is we can directly contact the customers by which we can improve our business according to client requirements.
It will give good business in return with zero investment in marketing. It increases the relationship between the customer and business by which the customer becomes our lifelong customer.